Question 1

What are your soaps made with?

Accepted Answer

You will find the ingredients for each item listed with the description of the item. Most of our soaps are made with vegetable based oils (Olive, Coconut, Responsibly Sourced Palm Oil, Shea Butter, Avocado. Tallow or Lard are also in some of our soaps. We use both essential oils and fragrance oils which are paraben and phthalate free. They are high quality, skin-safe fragrances.

Question 2

I see a "Local Pick Up" option for shipping. Do you have a physical store location?"

Accepted Answer

We do not have physical store. We use the "Local Pick Up" option for local customers In the Puyallup/Tacoma, Washington area. Customers may pick up their order to avoid the shipping costs. We will contact you about a good time to meet up once we receive your order.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards as well as PayPal and Venmo.

Question 4

How much is shipping?

Accepted Answer

Shipping rates are calculated based on size and destination. 
Want free standard shipping?
Free ground shipping with all orders over $65
We do not ship to international countries.

Question 5

Do you offer expedited shipping?

Accepted Answer

Yes, we offer USPS Priority Mail and FedEx 2-Day for additional fees!
With USPS Priority, your package should arrive in 2-4 business days once your order has officially shipped.
With FedEx 2-Day, your package should arrive in 2 business days once your order has officially shipped.

Question 6

What is the refund policy?

Accepted Answer

We're proud to offer our 100% Satisfaction Guarantee! If you're unhappy with your purchase, please contact us within 30 days of your order delivery date! We'll get it all sorted out!

Question 7

What exactly is the 100% Satisfaction Guarantee?

Accepted Answer

We understand that everyone is different — we're happy to help you find a replacement scent that you absolutely love. If we're not a great match, no hard feelings! We'll refund your order!
If you aren't 100% satisfied with your Woodland Hearth products, please contact us within 30 days of your order delivery date!

Question 8

What's your privacy policy?

Accepted Answer

Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Frequently asked questions